Privacy Policy

Last updated: August 2026

SVIDA Pty Ltd (“SVIDA”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal information handled through CompliObs.

This Privacy Policy explains how we collect, use, store and protect information when providing the CompliObs platform.

1. Information We Collect

We may collect personal information including:

Account information

• Name
• Email address
• Phone number
• Organisation details
• User credentials

Participant and patient information

Depending on how customers use CompliObs, information may include:

• Name
• Date of birth
• Care related information
• Observation records
• Health information
• Clinical notes
• Support and service information

System information

• Login activity
• Device information
• Browser details
• Usage and audit logs
• IP address

2. Sensitive Information

CompliObs may store health information and other sensitive information entered by authorised users.

Health information is handled in accordance with applicable Australian privacy obligations and only for the purpose of delivering and supporting the Services.

3. How We Use Information

We may use information to:

• Provide and maintain the Services
• Authenticate users
• Deliver observations, reports and dashboards
• Provide customer support
• Improve platform functionality
• Comply with legal obligations
• Maintain system security and integrity

We do not sell personal information to third parties.

4. Data Security

We take reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse or disclosure.

Security measures may include:

• User authentication
• Access controls and permissions
• Audit logging
• Encrypted communications
• Secure hosting environments
• Backup and disaster recovery processes

While we take reasonable precautions, no internet-based service can guarantee absolute security.

5. Disclosure of Information

We may disclose information:

• To authorised users within your organisation
• To technology providers engaged to operate the platform
• Where required by law, court order or regulatory authority
• To protect the security, rights or operation of the Services

Service providers are required to handle information appropriately and only for authorised purposes.

6. Data Retention

We retain information for as long as required to:

• Provide the Services
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

7. Access and Correction

Where permitted by law, individuals may request access to personal information or request correction of inaccurate information.

Requests should generally be directed through the organisation responsible for entering the information into CompliObs.

8. International Data Processing

Data may be processed using cloud infrastructure and service providers utilised by SVIDA. We take reasonable steps to ensure personal information remains protected wherever it is processed.

9. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website performance
• Maintain website security
• Support website functionality

Users may manage cookie preferences through their browser settings.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this website.

11. Contact Us

For privacy-related enquiries or complaints, contact:

See also our Terms of Use.